Shipping And Return Policy
At the littleluxurystore.in, we make sure that your orders reach you in time. For this we are associated with trusted shipping partners who work 24/7 to help us ship packages as quickly as possible. There are some facts related to our shipping policy that you must be aware of before placing an order with us.
For orders with Delivery Address within India
1. Free on all orders
For orders with Delivery Address outside India, the shipping charges are as follows:
1. Delivery Fee – As applicable outside India
CASH ON DELIVERY
This facility is available for certain pin codes within India only. You will find the COD payment option on the shopping cart page based on the shipping address pin code. We get on our toes as soon as you place an order with us. Delivery times are usually as follows:
1. Within India – your order should reach you in 3 – 7 business days from the date of dispatch.
2. Outside India – approximately 15-20 business days.
Please note that the date of dispatch depends on the products you order. The product page displays exactly how many days will it take to dispatch that product.
All the orders that we ship are carefully packed so that the product retains its quality and reaches you in good shape. We make sure your order is sealed and discreet.
If you receive a shipment that seems tampered, damaged or opened – please do not accept that shipment. Take a photo of the shipment and get in touch with our customer care team at www.thelittleluxurystore.in
All successfully returned items can be exchanged for other merchandise or online store credit. In case of a product being faulty or wrongly delivered, “Little Luxury” will follow the policy of replace and/or store credit if the item cannot be replaced.
We offer a hassle free 7-day return policy on our returnable** products. If you do not like a product or it does not fit well, then we will issue you store credit that can be used to purchase anything you like. Please follow these steps to initiate a return:
1. You can request for return through manage order section on the website 7 days of receiving the product.
2. Once we receive your request, we will initiate the pickup from the shipping address mentioned in your original order.
3. We do not offer reverse pickup service for International orders where the address is outside of India. In case you want to return or exchange a product, please send it to the following address:
M/s Textures4th Floor, Royalty Apartments,Plot No. 104, Near Kachipura Square,Ramdaspeth East, Nagpur 440010
4. Please hand over the product to our logistics partner when they come to your doorstep. Please note the product must be unused and unwashed for hygiene reasons. Also, the product tags should be intact with its original packing, else we will not be able to process your return. Reverse Pickup usually takes 1-3 days from the day the request is initiated.
5. After we receive the return, the product will go through a quality check. Please note that it takes 7-10 days for us to receive the returned product.
6. Finally, after the product passes the quality check, we will issue you a store credit. The store credit will have no expiry and can be used to purchase anything from our website.
**Made to Order Products, Socks, Stockings & Accessories cannot be returned or exchanged. Used, washed, damaged or laundered products cannot be returned/exchanged. Product tags and original packing must be intact to avail return/exchange.
**No return or exchange on sale products or on promotional campaigns.
* We offer reverse pick up for majority of pin codes in India. But if reverse pick up is not available for your pin code, then we would request you to send the product back to us at the following address:
M/s Textures 4th Floor, Royalty Apartments,Plot No. 104, Near Kachipura Square,Ramdaspeth East, Nagpur 440010
We can only offer exchanges based on availability of size upon receiving the return product and not before that.
* Images on the website are professionally clicked, however there can be a slight color variation compared to the actual products based on the system settings one is using.
* Shipping charges are not refundable.
* In case a product is missing from your shipment or a product is damaged in transit, please call or email us within 24 hours on receipt of the shipment for us to investigate further.